KBC adopts digital first strategy

meaning The Belgian Bank won’t consider a new product or service unless it can be delivered digitally, with the help of Kate, a proprietary Bot that will be customer’s primary means of interaction. About a two minute read.

Comment: KBC isn’t the first to use a Bot to provide the primary channel of customer interaction. Erica, from Bank of America, recently passed one hundred million user interactions. Bots, it would seem, are the future of man / machine interactions.